International customers please note we only accept paypal for overseas payment. Bank cheques or Western Union are no longer accepted due to costs and hassles on our end.
Australian orders as of 1st March 2009 will attract 10% GST charges. You will be issued with a Tax Invoice containing the amount of GST charged. This does not apply to orders shipped to customers outside Australia.
All our prices are quoted in Australian Dollars ($AU) and international customers can pay via Paypal in $AU so no need to convert. Generally $AU are worth less than $US making our gear much cheaper for US customers. To see what the cost will be in your currency just go here and enter the details.
Shipping - Within Australia
We use the standard Australia Post mail service. Delivery is generally 2 to 3 days. Goods can also be sent Express Post Platinum for an increased cost.
Shipping - International
Two options exist for shipping international orders. The premium (and recommended) option is EMS global courier. This is becoming a very popular service as it provides fastest possible delivery, expedited customs clearance and full tracking. Cost is around $AU55 for most items. We'll let you know the actual shipping cost when you place your order. We will insist on using EMS for countries which have proven to have unreliable postal systems (Italy).
The second option is regular Air Mail. This is generally a reliable, relatively fast and cost effective service to most countries. Delivery is usually 7 to 10 working days (to most destinations) but it depends on how long customs take to process the goods in your country. Most shipments arrive on time but sometimes it can take up to 4 weeks. Obviously we have no control over delivery times or lost packages - tracking is not available with this service.
Approximate Shipping Costs
* We generally calculate postage by taking the actual postage cost and adding $AU5 for packing materials, packaging labour and time spent driving to the Post Office and waiting in line when we could be doing more interesting things.
Important: To comply with the Customs Act we must declare all goods as invoiced and packaged. The declared value of your consignment will only be for physical items posted. Please do not ask us to mark as a lower value, gift or otherwise.
Paypal is a wonderful service - particularly for international transactions. And it's instant - so when you send us money we get it as fast as it takes to email us. No waiting for funds to clear. But like all good things it comes at a price. For international orders it's 4% and for Australian orders it's 3%. This will be added to your quote (if applicable).